Shipping & Delivery

We are proud to offer international shipping services currently operating in over 115 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet all our customers’ needs, delivering a service beyond all expectations anywhere in the world.

Do you ship worldwide?

A: We provide shipping to over 115 countries by Thailand Post. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, please contact us before checkout.

A: Due to the situation, Covid-19 Phuket Natural Latex offers free delivery for international outbound. To 12 destination countries as follows; South Korea, Vietnam, Taiwan, China, Bhutan, Malaysia, Singapore, Hong Kong, Germany, France, United Kingdom, Russia.

A: We charge a special price of only 500 baht for Delivery Fee to 17 countries, as follows; Greece, Denmark, Netherlands, Brazil, Belgium, Poland, Portugal, Finland, Spain, Sweden, Switzerland, United States, Austria, Italy, Canada, Turkey, Norway.

Free Delivery in Thailand

Free delivery to your hotels in Phuket.

*This doesn’t include our 2-5 day processing time.

What about customs?  

A: We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be sent to you and get customs fees when they arrive in your country.

Do you provide tracking information? 

A: Yes, you will receive an email once your order ships that contain tracking information. If you haven’t received tracking info within five days, please contact us. My tracking says, “No information available at the moment.” A: For some shipping companies, it takes 2-5 business days to track information to update the system. If your order was placed more than five business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package? 

A: For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

What are the conditions that can delay my order? 

A: Holidays and the shipping companies stop working during holidays and post-strike in your countries (if you have). If we need further information from you to ship, we need a correct zip code or full zip code, or your full address in English. If we need any information from you, we will contact you via email as soon as possible. Please check your email inbox and spam box.

Do you declare the product value on the package? 

A: Yes, we do, and we must do that.

What should I do when I receive a damaged product? 

A: Due to this, please contact us immediately on sales@phuketnaturallatex.com, and kindly give us a brief description and the damaged product photos. We’ll solve it with you. We asked you to contact us before giving a complaint or negative reviews; we would like to assist you as soon as possible, so the best way to let us help you is to contact us via email at sales@phuketnaturallatex.com