Terms & Conditions

Phuket Natural Latex

Registered with the Department of Business Development; https://www.trustmarkthai.com/index.php/en/

Head Office; No. 85/16 Moo 4, Kathu Sub-district, Kathu District, Phuket Province 83120 (Phuket Natural Latex) has provided this website. https://www.phuketnaturallatex.com/ all products and services are subject to the terms and conditions set forth below.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Information Collected:

We collect information from visitors to phuketnaturallatex.com through data capture forms and contact forms. We collect your details when you email us with an inquiry. We process the Personal Information you have given to provide the information you have requested appropriate and useful communications assistance to help improve our services and your experiences; in addition to the above, we may collect information automatically about your visit to our website through the use of Cookies or Log Files, as described below.

We collect personal information as follows:

– Name-Surname

– Address, telephone number, and email address

In order to deliver the product to the customer and if there is a delivery problem, we can follow up on the parcel and keep the customer informed. From the database that we have saved and we value our customers we have secure hosting in Singapore. We are equipped with an advanced security system for systematic payments with Positive SSL

Please contact: sales@phuketnaturallatex.com

What about customs?  

A: We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be sent to you and get customs fees when they arrive in your country.

Do you provide tracking information? 

A: Yes, you will receive an email once your order ships that contain tracking information. If you haven’t received tracking info within five days, please contact us. My tracking says, “No information available at the moment.”

A: For some shipping companies, it takes 2-5 business days to track information to update the system. If your order was placed more than five business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package? 

A: For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

What are the conditions that can delay my order? 

A: Holidays and the shipping companies stop working during holidays and post-strike in your countries (if you have). If we need further information from you to ship, we need a correct zip code or full zip code, or your full address in English. If we need any information from you, we will contact you via email as soon as possible. Please check your email inbox and spam box.

Do you declare the product value on the package? 

A: Yes, we do, and we must do that.

What should I do when I receive a damaged product? 

A: Due to this, please contact us immediately on sales@phuketnaturallatex.com, and kindly give us a brief description and the damaged product photos. We’ll solve it with you. We asked you to contact us before giving a complaint or negative reviews; we would like to assist you as soon as possible, so the best way to let us help you is to contact us via email at sales@phuketnaturallatex.com

What if I am not happy with the order? 

A: We value your experience and satisfaction. Please kindly contact us at sales@phuketnaturallatex.com before providing the negative reviews; we will be happy to assist and solve it with you. We also have 30 days money-back guarantee. The restocking fee may be applied.

What if my order does not arrive within four weeks? Can I have a refund? 

A: You can return the product to have it refunded. We try our best and fastest as much as possible to process your order and ship them out from our warehouse. Once the packages are with the courier, we have no control over the length of time, 2-4 weeks is the estimated time for the delivery. If it is during holidays, it can also take longer than the general estimated time.

What if the package never arrived? 

A: If the package is lost on the way, we can ship a new one for you free of charge. After 60 days, if the package has not been delivered and the tracking does not provide any information. We can give you a full refund or send you a new one.

It comes too late. I do not need it anymore. Can I have my money back? 

A: We can give you a refund. You return the product to us at the address 85/17 Moo 4, T.Kathu A.Kathu Phuket, Thailand and we will offer you a refund. (The restocking fee may be applied) Please contact us at sales@phuketnaturallatex.com.